This is the link to the Air Carrier Access Act, which is a federal law that ensures that airlines cannot refuse service to individuals with mental and/or physical disabilities "solely because the person's disability results in involuntary behaviors that may affend, annoy or inconvenience crewmembers or other passengers." So that means they can't kick B. off the plane tomorrow if he starts to whine or kick the seat in front of him. And it means the idiot customer service agent I spoke to today on the phone was ignorant, rude and stupid. And I'm so glad I got her full so name so I can report her to her supervisor. Please, remind me not to travel by airplane again. I am so incredibly stressed out just at the thought of it.